Age Suitability
Applicable Legal Framework
This policy is issued in observance of, among others:
- Political Constitution of Colombia, articles 44 and 45 (rights of children and adolescents, and protection of adolescents).
- Law 1098 of 2006, the Children and Adolescents Code — best interests of the child.
- Law 1581 of 2012 and Decree 1377 of 2013, on the processing of minors' personal data.
- Law 679 of 2001, as amended by Laws 1236 of 2008 and 1336 of 2009, against child exploitation and pornography.
- Law 1273 of 2009, on the protection of information and data.
- Law 1341 of 2009 (amended by Law 1978 of 2019), on the information society and ICT.
- Resolution 1519 of 2013 of MinTIC, on protecting minors from harmful online content.
- Circulars and guidance of the Superintendence of Industry and Commerce (SIC).
It should be read together with Chasky's Terms of Service, Privacy Policy, and CSAE Policy.
1. Summary
Chasky is recommended only for users aged 18 and over. The minimum age applies to the entire application, with no distinction between messaging and financial features.
2. Rationale
The 18+ recommendation responds to four factors, assessed under the best-interests-of-the-child principle of Law 1098 of 2006:
- Financial and real-money features. Wallets, payments, peer-to-peer transfers, and cards, provided by licensed external financial providers. They require legal adulthood and identity verification (KYC), in accordance with anti-money-laundering regulations.
- Chat and user-generated content. Messages, group chats, images, videos, and voice notes between users. The open nature of these interactions calls for greater maturity to manage the risks of contact with third parties.
- Real-time location. Users can share their precise location continuously, and from one hour of duration onward also with the application in the background. This carries physical safety risks that justify a conservative recommendation.
- Processing of sensitive data. Identity verification involves capturing a document and a selfie, classified as sensitive data by article 5 of Law 1581, whose processing in respect of minors is subject to strict restrictions.
3. Content Descriptors
| Category | Treatment in Chasky |
|---|---|
| Violence | None or mild, limited to text interactions between peers. Graphic violence is neither depicted nor promoted. |
| Sexual content and nudity | None. Prohibited by the Terms; child sexual exploitation material is subject to zero tolerance. |
| Language | None or mild. Discriminatory language and incitement to violence are prohibited. |
| Drugs, alcohol, and tobacco | None. Their promotion, offer, or facilitation is prohibited. |
| Gambling | None. The application allows neither real nor simulated gambling. |
| Horror or disturbing content | None or mild. Stickers and GIFs may depict fantasy themes. |
| User-generated content | Permitted within community standards, subject to reporting and possible removal. |
| Financial features | Enabled only for verified users over 18, following KYC. |
4. Interactions Between Users
- Users can send each other messages, media, and friend requests.
- Real-time location can be shared and transfers can be made between users.
- Controls are available: blocking users and reporting content or conduct. See the note on automated moderation in the CSAE Policy.
5. Safety Tools
- In-app tools to block and report.
- Safety channel: safety@chaskyapp.com.
- Child protection policy: CSAE Policy.
6. Data and Web Access
Data processing is described in our Privacy Policy. The app requests device permissions (location, camera, microphone, photos, contacts, notifications) only when you use the corresponding feature, and they can be revoked from your device settings.
7. Contact
Inquiries: support@chaskyapp.com
Safety: safety@chaskyapp.com